Frequently asked questions

Start here for common questions, then follow the linked guide for the details.

Which plans are available?

Otnox offers Trial, Premium and Enterprise. Premium includes monitoring and projects; Enterprise is priced on request. See plans and pricing for the current price, included access and trial details.

Which markets can I use?

Your account's selected markets determine access. Otnox holds records from many markets, but data depth and current availability differ. See market coverage and changing markets.

Why is a tender missing?

Check your market access, filters, publication dates and the original source. The source may not have been collected yet, or a field may be absent. See data freshness or report a data issue.

Does a high match score mean I will win?

No. Matching helps you decide what to review. Read the requirements, documents and available buyer history before deciding whether to bid. See how matching works.

Which actions use AI credits?

Credits cover specific on-demand analysis. Check the cost shown for the action and your balance before running it. See AI credits.

Can I receive alerts outside Otnox?

See notification channels for email, Telegram and team channels. Scout brings finds and reminders to your Mac menu bar.

Can I use Otnox in ChatGPT or Claude?

Yes. Connect your Otnox account to research tenders, buyers and published competition within your account access. See ChatGPT or Claude.

How do I get help?

Use the Otnox support form. Include what you were trying to do and a link to the relevant record. Continue the conversation on the support page; replying to an email notification does not automatically add a message to the website conversation.

How do I cancel?

Follow Cancel your subscription. Your account confirmation shows when paid access ends.