Troubleshoot missing alerts

Start with the tender record, then check the monitor and the destination. This helps identify where the update stopped.

1. Can you find the tender in Otnox?

Search by a distinctive title or source identifier. Check your selected market, account access and active filters. If the source has published a record that is missing, see Report a data issue.

2. Is the monitor active and configured for it?

Open the monitor and review its markets, filters and connected actions. A rule can exclude a record because of its status, classification, amount or deadline. Where a field is missing, a filter may not match as expected.

Run the available test or inspect run history to see whether the record reached the notification action. Do not assume that a successful save proves delivery.

3. Is the destination connected?

Check the selected account or channel, integration status and destination permissions. For email, check spam and any digest schedule. For Telegram, confirm the bot connection. For Scout, check notification permissions in macOS and your quiet hours.

Ask for help

Send the monitor name, record link, approximate time and intended channel through the support form. Do not include access tokens, webhook secrets or passwords.